Responsible Gaming

Responsible gaming means enjoying gambling as a form of entertainment while keeping full control over your time, your money, and your decisions. The purpose of this page is to help you OBSERVE your own behaviour, EXPAND your understanding of gambling-related risks, and REFLECT on whether play remains safe and sustainable for you.

Casino Stugan on cazinostugan.bet supports a conscious, informed approach to gambling: games are for fun, never a way to make money, pay debts, or deal with emotional problems. Where the service is legally available, the operator provides practical tools, clear information, and access to independent support so that you can set limits, pause play, or stop gambling altogether.

Important UK regulatory note: Casino Stugan is part of the Casino Stugan brand operated by Co-Gaming Limited, whose main international licence is issued by the Malta Gaming Authority (licence number MGA/CRP/178/2009) and which also holds a licence from the Swedish Gambling Authority (Spelinspektionen). Co-Gaming Limited's former UK Gambling Commission licence 039225-R-319317-020 has been surrendered since 28 February 2020 and remains surrendered as of 2025. This means Casino Stugan and cazinostugan.bet are not authorised to offer gambling services to residents of Great Britain. This Responsible Gaming page is therefore provided to UK visitors for information and education only and does not promote or permit play from the UK.

Risk Awareness

OBSERVE: Most people gamble occasionally without problems, but for some, gambling can become harmful. Recognising early signs of risk is essential to protect yourself and those around you.

Signs Of Potential Gambling Harm

Gambling more often, for longer sessions, or with higher stakes than you originally planned.
Thinking about gambling frequently, including at work, school, or during family time.
Chasing losses - increasing your bets to try to win back money you have already lost.
Spending money on gambling that was meant for bills, rent, food, or other essential expenses.
Hiding or lying about the amount of time or money spent on gambling.
Borrowing money, using overdrafts or credit cards, or selling possessions to fund gambling.
Feeling restless, irritable, anxious, or low when you cannot gamble.
Neglecting work, studies, health, or relationships because of gambling.

Self-Assessment Check

EXPAND: Use the following statements as a quick self-test. Answer each with "yes" or "no" and REFLECT honestly on your responses.

I spend more time or money gambling than I intend to.
I have tried to cut down or stop gambling but found it difficult.
I gamble to escape problems, relieve stress, or change my mood.
I feel guilty or ashamed about how much I gamble.
Other people have expressed concern about my gambling.
I have experienced financial difficulties (debts, missed bills, borrowing) linked to gambling.
I sometimes gamble with money that I cannot comfortably afford to lose.
Gambling has caused conflicts with my partner, family, friends, or colleagues.

REFLECT: If you answered "yes" to several of these statements, your gambling may be becoming harmful. You are strongly encouraged to set stricter limits, consider a break or self-exclusion, and contact independent support such as GamCare, Gambling Therapy, or other organisations listed below.

Limits & Tools

OBSERVE: Setting clear limits before you start to gamble is one of the most effective ways to stay in control. Where local law permits you to hold an account with Casino Stugan on cazinostugan.bet (this excludes residents of Great Britain), you can use built-in tools to manage your play. UK visitors should apply the same principles at operators licensed by the UK Gambling Commission.

Deposit Limits (Daily, Weekly, Monthly)

Access your account: Log in to your Casino Stugan account on cazinostugan.bet (only if you are not resident in Great Britain and local law allows online gambling).
Navigate to responsible gaming: Go to "My Account" > "Responsible Gaming" or "Limits".
Select limit type: Choose "Deposit Limits" and then pick the period you want to control: daily, weekly, or monthly.
Enter your amounts: For each chosen period, enter the maximum amount (for example, £20 per day, £50 per week, £100 per month or the equivalent in your account currency) that you are prepared to deposit. Ensure these figures are comfortably affordable and come from disposable income only.
Confirm and wait: Save your settings. In line with regulatory practice, decreases to limits normally apply immediately, while increases may be subject to a cooling-off period (for example, 24 hours or more) to prevent impulsive decisions.

REFLECT: Deposit limits should be realistic and conservative. If you feel you need very high limits to enjoy gambling, this may be a warning sign that you should instead reduce or stop play.

Time Limits And Session Control

Session timers: In the responsible gaming section, you may be able to activate a session timer (for example, 30, 60, or 120 minutes). Once the selected time passes, a pop-up will remind you how long you have been playing and prompt you to log out or consciously choose to continue.
Reality checks: Reality-check notifications can show you how long you have been logged in and your net result (wins or losses) for the session at regular intervals, helping you OBSERVE your behaviour in real time.
Personal schedules: Consider setting your own "no-play" times (such as avoiding gambling late at night or during work hours) and stick to them strictly.

Short Breaks ("Time-Out") - 24-72 Hours Or Longer

Open the Time-Out tool: Within "My Account" > "Responsible Gaming", select "Time-Out" or "Short Break".
Choose duration: Select a period such as 24 hours, 48 hours, 72 hours, or another short duration offered.
Confirm your choice: Read the information about what Time-Out means (no deposits, no bets, limited or no marketing) and confirm.
During Time-Out: You will not be able to place bets or play games until the time has expired. Use this period to review your finances, talk with someone you trust, or contact a support organisation.

Regional compliance note: Residents of Great Britain must not create an account or gamble at cazinostugan.bet. Instead, they should use limit tools and time-out options available at UK-licensed operators and are encouraged to register with GAMSTOP (see below) for multi-operator protection.

Self-Exclusion

OBSERVE: If limits and short breaks are not enough, self-exclusion is a stronger measure designed to protect people at high risk of gambling-related harm. It is a formal request to block access to your account for a defined minimum period.

How To Request Self-Exclusion (Casino Account Level)

Log in (where legal): If you are a non-UK customer legally allowed to use cazinostugan.bet, log in to your Casino Stugan account.
Navigate to self-exclusion: Go to "My Account" > "Responsible Gaming" and select "Self-Exclusion".
Choose the self-exclusion period: Options typically start from at least 6 months and may include 1 year, 2 years, 5 years, or a lifetime exclusion. Longer periods are strongly recommended for anyone experiencing serious harm.
Confirm the decision: Read the explanatory text carefully (including how self-exclusion affects any open bonuses or promotions) and confirm your request. You may be asked to acknowledge that self-exclusion cannot be lifted before the selected period ends.
Support contact: If you prefer, you may also contact customer support via the secure message centre or live chat (where available) and request help with setting self-exclusion. Verification steps may be required to protect your privacy.

Consequences Of Self-Exclusion

Account access: Once self-exclusion is applied, you will not be able to log in or reopen your account until the minimum exclusion period has fully expired.
Deposits and play: You will not be able to deposit funds or place bets at Casino Stugan on cazinostugan.bet during the exclusion period.
Marketing communications: Reasonable steps will be taken to stop promotional communications to the contact details associated with your account, in line with applicable data protection and gambling regulations.
Balances and withdrawals: Subject to the general terms and conditions and any legal requirements, you may usually request withdrawal of any remaining real-money balance by contacting support, but you will not be allowed to gamble with those funds. Bonus balances linked to promotions may be cancelled in accordance with the applicable bonus rules.
Irreversibility: For your protection, self-exclusion cannot normally be shortened or cancelled before the selected period ends. After a long-term exclusion expires, you may be asked to confirm in writing that you wish to return and that you understand the risks.

National And Multi-Operator Self-Exclusion

EXPAND: Self-exclusion with a single operator is helpful, but multi-operator schemes give stronger protection.

United Kingdom - GAMSTOP: Residents of Great Britain should register with GAMSTOP (gamstop.co.uk), the free national self-exclusion scheme for online gambling. GAMSTOP covers all participating UK-licensed online operators and is a key safeguard endorsed by the UK Gambling Commission.
Sweden - Spelpaus: Players in Sweden can use Spelpaus (spelpaus.se), the national self-exclusion register operated by the Swedish Gambling Authority (Spelinspektionen), which covers all licensed online and land-based gambling in Sweden.
Spain - RGIAJ: Spanish residents may register in the Registro General de Interdicciones de Acceso al Juego (RGIAJ)

Regional compliance note: Casino Stugan and cazinostugan.bet do not hold an active UKGC licence and are not part of GAMSTOP. People residing in Great Britain must not use this site to gamble and should instead rely on GAMSTOP and other tools provided by UK-licensed operators.

Support Resources

OBSERVE: Professional, confidential help is available if you are worried about your own gambling or someone else's. In the UK, support is free and accessible regardless of whether you currently gamble with a UK-licensed operator.

Local Support - United Kingdom

National Gambling Helpline (GamCare): Call 0808 8020 133 (free from UK landlines and most mobiles). The helpline is typically available 24 hours a day, 7 days a week, in English. Trained advisers offer confidential advice, emotional support, and referrals to treatment services.

GamCare Online Services: Visit gamcare.org.uk for live chat, email support, self-help tools, and moderated forums for people affected by gambling, including family and friends.

BeGambleAware: The website begambleaware.org provides information, self-help resources, and links to local support services across Great Britain.
NHS Gambling Services: The NHS provides specialist gambling treatment clinics in England and other parts of the UK. Visit nhs.uk and search for "gambling addiction" for details or speak to your GP about a referral.
Gordon Moody: A charity offering intensive residential and online treatment for people severely affected by gambling harm (gordonmoody.org.uk).

International Support Organisations

EXPAND: The following organisations provide international or multi-country support and can be accessed online from many jurisdictions.

🏢 Organization	📞 Contact	🌐 Website	⏰ Hours	🗣️ Languages
GamCare (UK)	+44 0808 8020 133	gamcare.org.uk	24/7	English
Gambling Therapy	Online chat	gamblingtherapy.org	24/7	Multilingual
Gamblers Anonymous	Local meetings	gamblersanonymous.org	Varies	Multiple

REFLECT: These services are independent from Casino Stugan and cazinostugan.bet. They provide confidential, non-judgmental support, whether or not you currently gamble.

Self-Exclusion Schemes By Country

United Kingdom - GAMSTOP (Online): Free self-exclusion from participating online gambling companies licensed in Great Britain. Website: gamstop.co.uk.
United Kingdom - Land-Based Schemes: Many betting shops, casinos, and arcades participate in local or national self-exclusion schemes. Ask staff in the venue for details, or consult the UK Gambling Commission's resources.
Sweden - Spelpaus: National exclusion from all licensed gambling in Sweden via spelpaus.se.
Spain - RGIAJ: National exclusion from licensed gambling in Spain via the Registro General de Interdicciones de Acceso al Juego (RGIAJ), accessed through the Spanish regulator.

Regional compliance note: Casino Stugan on cazinostugan.bet is not authorised for UK players and is not connected to UK self-exclusion systems. The schemes listed above apply to operators licensed in those jurisdictions.

Blocking Software And Apps

Gamban: A paid app that blocks access to thousands of gambling sites and apps. Useful for people who want to restrict online access across devices (gamban.com).
BetBlocker: A free gambling-blocking tool that can be installed on several device types (betblocker.org).
Other tools: Parental control software, browser filters, and device-level restrictions can further reduce exposure to gambling content, especially for minors or vulnerable individuals.

Family And Friends Support

GamCare Forum & Chatrooms: Sections dedicated to partners, relatives, and friends of people who gamble (gamcare.org.uk).
Gambling Therapy - Family & Friends: Online groups and resources for those affected by another person's gambling (gamblingtherapy.org).
Gam-Anon: A fellowship for family and friends of compulsive gamblers (gamanon.org.uk and related sites), with local meetings and online resources.

Confidentiality assurance: Contacting any of these services does not affect your legal rights, your immigration status, or your credit record. You do not need to be a customer of Casino Stugan or cazinostugan.bet to seek help.

Help for Family

OBSERVE: Gambling problems rarely affect only the person who gambles. Partners, children, parents, and friends can experience stress, financial strain, and emotional harm. It is important to protect yourself as well as encouraging your loved one to get help.

How To Talk To Someone About Their Gambling

Prepare: Choose a calm, private moment when neither of you is angry, intoxicated, or rushed. Plan what you want to say in advance.
Use "I" statements: Focus on how their gambling affects you ("I feel worried when...", "I am scared about our finances...") rather than accusing or blaming.
Be specific: Mention concrete examples (missed bills, hiding statements, mood changes) without exaggeration.
Listen actively: Give them space to respond. They may feel ashamed or defensive. Acknowledge that gambling problems are common and that help is available.
Avoid enabling: Do not cover debts, lie to others, or repeatedly bail them out financially, as this can delay change.

Engaging Them In Support

Suggest starting with a confidential conversation via the National Gambling Helpline (0808 8020 133) or live chat at gamcare.org.uk.
Offer to sit with them while they complete an online self-assessment or register for a self-exclusion scheme such as GAMSTOP (if they gamble with UK-licensed operators).
Encourage contact with specialist services like Gordon Moody or NHS gambling clinics for more intensive support.
Agree on practical steps together, such as limiting access to money, installing blocking software, or appointing a trusted person to manage household finances temporarily.

Support For You As A Family Member

GamCare forums and family support: Online communities where you can share experiences and coping strategies with others in similar situations (gamcare.org.uk).
Gambling Therapy: Specific groups and resources for friends and family members of people who gamble (gamblingtherapy.org).
Gam-Anon: Peer support groups offering meetings and materials for those affected by another person's gambling (gamanon.org.uk and related sites).
Professional help: Consider speaking with a GP or a licensed psychotherapist or counsellor experienced in addiction, stress, or family issues. Many services in the UK provide free or low-cost support.

REFLECT: You are not responsible for another person's gambling behaviour, but you can set boundaries, protect your own wellbeing, and encourage them to seek help. Emergency situations (such as threats of self-harm) should always be treated as urgent and reported to emergency services.

Operator's Commitment

OBSERVE: Co-Gaming Limited, operator of the Casino Stugan brand, is licensed by the Malta Gaming Authority (MGA/CRP/178/2009) and the Swedish Gambling Authority for its permitted markets, and it applies responsible gambling standards that align with leading European regulations. At the same time, its former UK licence 039225-R-319317-020 has been surrendered and Casino Stugan on cazinostugan.bet does not offer gambling to residents of Great Britain.

Internal Risk Monitoring And Interventions

Behavioural analysis: The operator may monitor play patterns (such as rapid increase in deposits, frequent session extensions, chasing losses, multiple payment methods, or repeated declined transactions) to identify potential risk indicators.
Automated alerts: Systems may generate alerts when pre-defined thresholds are reached, prompting a review by the responsible gaming team.
Player messaging: Where risk is detected, the operator may send in-account messages or emails reminding the customer of available tools (limits, Time-Out, self-exclusion) and encouraging reflection on their gambling.
Direct contact: In higher-risk situations, support staff may attempt to contact the player directly via the details registered on their account to discuss safer-gambling options, subject to local law and data protection requirements.
Account restrictions: If serious concerns arise, the operator may apply or suggest limits, enforce a temporary suspension, or implement self-exclusion to protect the customer, even without a specific request from the player.

When Support May Initiate Contact

EXPAND: While exact thresholds are confidential to prevent misuse, examples of situations where support may pro-actively engage include:

Significant or repeated increases in deposit or loss levels over a short period.
Evidence of distressed communication (for example, messages mentioning severe financial problems or emotional distress).
Frequent reversal of withdrawals, indicating difficulty in sticking to decisions to cash out.
Indicators that the player may be underage, using third-party payment methods without permission, or otherwise breaching terms.

REFLECT: Any intervention is intended to reduce harm, not to judge or punish. However, the operator may be legally obliged to restrict or close accounts where there are strong indicators of gambling-related harm or other regulatory concerns. For UK residents, the operator's primary commitment is not to provide gambling services at all and to direct individuals towards UK-licensed support and treatment options.

Updates

OBSERVE: Responsible gaming practices, regulatory standards, and internal procedures evolve over time. Casino Stugan on cazinostugan.bet will review and update this page to reflect current legal requirements and best practice in 2025 and beyond.

How You Will Be Informed Of Changes

Website notices: Material changes to responsible gaming policies may be highlighted via banners, pop-ups, or notices on relevant pages of cazinostugan.bet.
E-mail or in-account messages: Where required by law or deemed appropriate, registered customers (excluding residents of Great Britain, who cannot hold accounts) may receive notifications via email or secure account messaging.
Updated policies: The latest version of the Responsible Gaming page and related policies (such as general terms and conditions and privacy notices) will always be available on the website for review.

Last updated: 6 November 2025.

Contact & Feedback

OBSERVE: Open communication helps improve safer-gambling measures and ensures that concerns are addressed promptly. However, because Co-Gaming Limited no longer holds a UK Gambling Commission licence, Casino Stugan does not provide gambling services to residents of Great Britain, and specific UK-facing contact channels are limited.

Responsible Gaming Contact Details

Responsible gaming e-mail: Not publicly specified as of 2025. Existing non-UK customers should use the secure messaging or support channels available after logging in to cazinostugan.bet for responsible-gambling queries.
Responsible gaming phone: Not specified. The operator does not publish a dedicated telephone number for responsible gambling in the UK, as Casino Stugan does not operate under a UKGC licence.

REFLECT: If you are in the UK and concerned about gambling, your first points of contact should be the National Gambling Helpline (0808 8020 133), GamCare, the NHS, and other independent services listed above, rather than the operator.

Feedback And Support Request Form

You may use the form below to record your own reflections on gambling behaviour or to submit general feedback about responsible gaming information on this site. This form is for informational and support-request purposes only and does not create a customer relationship or gambling account with Casino Stugan or cazinostugan.bet.

Data protection note: Any personal information submitted via this form should be processed in accordance with applicable data protection laws and the privacy notice of the website on which this page appears. UK visitors should avoid sending sensitive information and instead contact UK-based support services directly for urgent help.